Refund policy
We accept product claims within 7 days of the invoice date. Claims submitted after this period will not be accepted.
To be eligible for a claim or return, the item must be in the same condition as received — unopened, unused, and in its original packaging. Proof of purchase (invoice or receipt) is required.
To initiate a claim, please contact us at saleswa@daiwafood.com.au within 7 days of the invoice date. Once your claim is reviewed and approved, we will provide instructions on how and where to return the product. Items returned without prior approval will not be accepted.
Please note:
All goods remain the property of the seller until full payment is received and cleared (Romalpa Clause). A cheque given by the purchaser in payment shall not be treated as a discharge until the same has been cleared.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items are not eligible for return or refund:
- Custom or special-order products
- Sale items
If you’re unsure whether your item qualifies, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Credit Notes (In Place of Refunds)
If your return or claim is approved, we will issue a credit note to your customer account. This credit can be applied to your next purchase with us.
Please note:
- We do not offer direct refunds to bank accounts or credit cards.
- Credit notes are valid for use on future purchases and will be automatically applied upon checkout if your account is eligible.
If you have not received a credit note within 10 business days of approval, or if you need assistance using the credit, please contact us at saleswa@daiwafood.com.au.
